A Lot of People are Dependent on You Being Excellent All the Time
So here I go again folks. Every day has got to be a training day. Every day has got to be a training day. And not random training, but focused training. In every job description in your facility, let’s identify the tasks that are over-represented in tragedy, study your past tragedies - not just your center but nationally and internationally - learn how people in your job get in trouble, and let’s make every day a training day. And please don’t get complacent. Having a piece of paper saying you went to a training day, having logged in to an online course to say that you completed it, that’s not the answer. You need to take it seriously folks. A lot of people are dependent on you being excellent all the time.
Excellence Has Got to be the Norm Not the Deviation
Excellence has got to be the norm, not the deviation. We’re not occasionally excellent. ‘Oh, it’s OK to be excellent 70 percent of the time, 80 percent of the time,’ … no it’s not. Excellence has got to permeate everything we do. It’s got to be the norm, not the deviation. Your job is so filled with risk. We have got to make sure that everyone understands what their role is, regardless of what you do in your facility. Excellence has got to be the norm, not the deviation. We do things right and we treat people right. Not some of the time, not most of the time, but all of the time.
It’s In Your Hands to Make Every Day a Training Day
Remember: Absent experience, all you’ve got to rely on is training. If you’re training was one time, any time, some time ago, that’s a problem lying in wait. And it could lead to a tragedy. Once again, it’s in your hands to make every day a training day.